Effective date: January 1, 2026
Titan Forge Biosciences ("Titan Forge", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit titanforged.lovable.app or purchase from our catalog, how we use that information, who we share it with, and the choices you have. By using the site you agree to the practices described below.
1. Information We Collect
Information you provide. When you create an account, place an order, subscribe to communications, or contact us, we collect details such as your name, email address, shipping and billing addresses, phone number, institutional affiliation, and any messages you send us. Payment card information is collected and processed by our PCI-compliant payment processor — we do not store full card numbers on our servers.
Order and account data. We retain a record of your orders, invoices, batch numbers shipped, support correspondence, and acknowledgement that you accept our Research Use Only terms.
Automatically collected data. Our servers and analytics tools log IP address, browser type and version, device type, operating system, referring URL, pages viewed, and timestamps. We use cookies and similar technologies (including local storage) to keep you signed in, remember your cart, and measure aggregate traffic.
2. How We Use Your Information
- Process, fulfill, and ship your orders and provide receipts.
- Authenticate your account, prevent fraud, and verify research-use attestations.
- Respond to support requests, technical questions, and batch documentation inquiries.
- Send transactional emails (order confirmations, shipping updates, policy changes) and, where you opt in, product announcements.
- Operate, maintain, and improve the site, our catalog, and our quality-control workflows.
- Comply with applicable law, lawful requests from authorities, and our own legal obligations.
3. Legal Bases
Where the GDPR or similar regimes apply, we rely on the following legal bases: performance of a contract (order fulfillment), legitimate interests (site security, fraud prevention, product improvement), consent (marketing communications, non-essential cookies), and legal obligations (tax, recordkeeping, regulatory compliance).
4. How We Share Information
We do not sell or rent personal information. We share information only with service providers that help us run the business, including payment processors, shipping carriers, fraud-prevention vendors, email and analytics platforms, and cloud infrastructure providers. These providers are bound by confidentiality and data-protection obligations. We may also disclose information when required by law, subpoena, or to protect the rights, safety, or property of Titan Forge, our customers, or others.
5. Data Retention
We retain order, batch, and tax records for the period required by applicable U.S. recordkeeping and tax law (typically seven years). Account data is retained while your account is active and for a reasonable period afterward. Analytics data is retained in aggregated form. You may request deletion of personal information that we are not required to retain.
6. Security
We use encryption in transit (TLS), encrypted storage at rest, access controls, and monitoring on our managed cloud infrastructure. No method of transmission or storage is perfectly secure, but we work to protect your information using commercially reasonable safeguards.
7. Your Rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or port the personal information we hold about you, and to opt out of marketing communications. California residents have additional rights under the CCPA/CPRA, including the right to know what categories of information we collect and to request deletion. To exercise any of these rights, contact us at the address below. We will respond within the timeframes required by law.
8. Cookies and Tracking
Essential cookies are required for the site to function (login, cart, security). Analytics and preference cookies are optional and can be disabled in your browser settings. Disabling essential cookies may prevent parts of the site from working.
9. Children
This site and our products are intended for qualified adult researchers. We do not knowingly collect personal information from anyone under 18. If we learn we have collected such information, we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date. Continued use of the site after changes take effect constitutes acceptance of the revised policy.
11. Contact
Questions, requests, or complaints can be sent to privacy@titanforgebio.com. You may also reach us through the Contact page on this site.